Welcome to Ventura Financials, we have over 8 years of expertise

Green Valley Parkway,
Henderson, NV 89074

+1 (855) 850 7390
info@venturafinancials.com

Fax:
13033747343

Internal Consumer Complaint Board

Our Compliant Department facilitate the development and maintenance of right culture. A healthy, positive compliance culture within the firm minimizes the risk of regulatory failure and the resultant sanctions and damage to its reputation. Advice on relevant regulatory issues concerning the firm’s business is a fundamental responsibility of Compliant Board.

We believe in “Every action is an opportunity to improve”.If you are not satisfied with our company services or product, you have a right to file complaint with internal complaint board with the reason. We will acknowledge your complaint within 24 hours and will set an investigation for the same accordingly. We have trained and skilled team to resolve promptly and thoroughly your complaints within 24-48 business hours.

Instead of filing the complaint outside the board and following lengthy procedures, we request you to give us an opportunity to serve you in better way and get the resolution for you on time and without delay. We make sure that every compliant will be treated on priority in order to achieve excellence. We assure you we embrace our mission to bring each client the best service. We are working constantly towards the highest level of customer satisfaction.To file your complaint you simply need to click on the options given below:

Types of complaint:

  • Customer Services- Complaint against Advisor or account manager, Was rude, not helpful, unprofessional behavior
  • No follow up-No call from account manager, No call on time if call back promised
  • Fees/ Charges- Was not aware about the charges/fees, Why the fees/charges so high? Why are you charging the fees/ charges?
  • Incorrect Information- Fees/ TAT/ Procedure, Repayment
  • Did Not Receive and Communication.
  • Refund
  • Funding – Did not receive funds within TAT given, Received incorrect amount, received money in wrong bank account
  • Missing cheque- Missed the cheque, torn, ripped, stale cheque
  • We would appreciate if you share your feedback and experience with us.

If you require any further information, feel free to contact us

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